1. I was not on ROTA for Severity 1 and 2.
2. It was Christmas.
So, he forwarded to me the ticket no for my further investigation. Not much detail been provided. and i talked to richard another person from UK. He gave me an overview what was going on. hmmm.. I looked at it...it was not even my speciality area. I called my team mate whom i believed would be more knowledgeable in that area. No body answered my call (because holiday and almost midnite). Hah! i happened to be at wrong place and wrong time. And nobody from brazil, US and EU can assist. Leave me with Richard. I had no choice except to investigate. at last, i know what was causing the system to be disrupted. and voila!
From: Verbaarschot, Frits FGL SDSI-DFI/163
Sent: 29 December 2008 19:15
To: Klavers, Richard SDSI-DFI/1641; Mout, Robert D SDSI-DFI/156; Zulkifli, Zayed MALAYTR-DFI/1631; Bersuch, Willi SDO-DFI/1643; Van Kessel, Joost J SDSI-DFI/1643; Ratakonda, Prasadarao SHLOFF-IBM; Uthirimani, Stalin SIPC-DFI; A-Kadir, Mohammad-Azam MALAYTR-DFI/163; Gilje, Nils DANSK-DPG/341; Mononen, Tuomas HELSINK-DSE/4651; Rajamanickam, Velu SHLOFF-IBM; Boskamp, Romul PH SDSI-DFI/1633; Paige, Janice P SIPC-DFS/922
Cc: Den Dulk, Willem W SDSI-DFI/1641; Mueller, Beki K SLUBE-DFI/1641; Nadema, Doutie DM SDSI-DFI/164; Preston, Carla H SDIUS-DFI/156; Smith, Mary MJ SDIUS-DFI/163; Abraham, Neuby SHLOFF-IBM; Iyer, Ganesh R SHLOFF-IBM
Subject: THANK YOU for fixing GIM04433945 - XX - No LVP values received
Dear Richard, Zayed, Robert, Romul, Willi, Joost, Prasad, Stalin, Azam, Nils, Tuomas, Velu, Janice and anyone I might have forgotten to mention,
Thank you and my compliments for your dedication and for restoring functionality over the past Christmas days.
A special thank you to Richard and Zayed for coordinating the activities across parties involved. I know you’ve been doing work on this throughout Christmas on social and unsocial hours.
This incident shouldn’t have happened, but on the good side, what you’ve done is a shining example of dedication and teamwork across players in the business and in IT.
Calendars will be verified to prevent similar incidents over the coming festive days.
May I wish you all very joyful days, without incidents, and a Happy New Year,
Global DS1 GSAP Delivery Manager
Shell Downstream Services International B.V.
Koningin Julianaplein 15, The Hague 2595 AA, The Netherlands
Shell Downstream Services International B.V. has its statutory seat in the Netherlands, The Hague, Carel van Bylandtlaan 30. It is registered with the Chambre of Commerce under number 27265874.
For further information about Shell please see our website at http://www.shell.com.